Planning your rental -How do I make a reservation? Reservations may be made online at dollarcanada.ca or by calling our Reservati... See more -I have a Promotional Code (PC Code), how do I make a reservation? Please provide your Promotional Code (PC Code) in the promotional code field a... See more -I have a Corporate Discount Number/Customer Discount Number (CDP ID #), how do I make a reservation? Please provide your CPD ID# in the Corporate Discount Code field at the time o... See more -How do I use a coupon/certificate? When making your online car rental reservation you will need to include the pr... See more -Can I reserve a specific make, model or colour of vehicle? We are unable to guarantee a specific make, model, or colour of vehicle; howev... See more -How old do I have to be to rent a car from Dollar? The renter must be at least 21 years of age to rent most vehicles. In Canada, ... See more -What do I need to bring with me? To qualify to rent the Dollar vehicle, the renter must present at the time of ... See more -What is the Financial Policy/What are the Credit Qualifications? At the time of rental, an authorized hold will be secured on your credit card ... See more -What credit cards does Dollar accept? Acceptable Charge Cards include: VISA, Mastercard, American Express, JCB, Dine... See more -What forms of payment are accepted? Dollar accepts most major credit cards. Debit Cards, Debit Check Card... See more -Are Debit Cards Accepted? In Canada, debit cards are not accepted. In the U.S., at many location... See more -Can I rent without a Credit Card/Debit Card? No, a valid major credit card in the renter's own name with available cred... See more -Who can drive the rental car? The Dollar vehicle may be driven only by an authorized driver. An authorized d... See more -Can I add Additional Drivers (Additional Authorized Operators)? Additional Drivers, including spouses, may be added to the rental agreement at... See more -Is there an Additional Driver Fee? Yes, all additional operators, including spouses, are required to qualify to d... See more -Is there an Underage Driver Fee? Yes, drivers aged 21-24 years of age may be charged an Underage Driver’s... See more -How are rates calculated? The rates are based on a 24 hour rental day starting with the hour you pick up... See more -What does Base Rate mean? Base Rate is the total cost of the rental not including the taxes, fees, surch... See more -Can I change or modify my reservation online before I pick up the vehicle? Yes. Dollar has a special section on its Web site that will allow you to make ... See more
Before you go -How long will Dollar Hold my Reservation? In Canada and the USA reservations will be honoured for 6 hours after the orig... See more -Does Dollar conduct driver record checks? In Canada first time renters may be subject to an electronic verificatio... See more -Are there Driving Restrictions? Vehicles are not permitted to travel into Alaska, the Yukon, the Northwest Ter... See more -Does Dollar offer one-way rentals? Yes, some locations do offer one-way rentals. Rates and vehicle availability f... See more -Should I bring a child seat with me, or will the rental location furnish one? The choice is yours. Most rental locations offer child safety seats for an add... See more -Are vehicles winterised? In Canada, Winter rated tires are an optional item available for an additional... See more -Are Ski Racks available? At select ski destinations in Canada and the U.S., subject to availability, sk... See more -Does Dollar accept an International Drivers Permit? International customers visiting Canada or the USA must present a valid licens... See more -Does Dollar rent trucks? No, Dollar does not operate cargo vans or cube vans.
During your rental -What is the smoking policy in a Dollar vehicle? All Dollar vehicles are non-smoking vehicles. Vehicles that indicate previous ... See more -How do I get Roadside Assistance? Dollar provides toll free (1-800) Roadside Assistance service with every renta... See more -What is Premium Emergency Roadside Assistance? Select locations in Canada and the U.S. offer Premium Emergency Roadside Assis... See more -What are the different kinds of additional coverages I can purchase? Depending upon where you are renting the vehicle, Dollar offers the following ... See more -What Options do I have to Purchase Fuel (Fuel Purchase Option)? Customers may purchase a tank of fuel (accept the Fuel Purchase Option) at the... See more - What Options do I have to purchase Upgrades? Renters may upgrade to another class of vehicle at the time of rental subject ... See more -What Options do I have to purchase Navigational Systems? Many locations offer GPS units for an additional daily charge including Neverl... See more -What is a Travel Tab? At select locations, Travel Tab devices may be offered for an additional daily... See more -What is the 407 ETR? The 407 ETR is an electronic toll highway system in Toronto which identifies v... See more -What is PlatePass and why do I need this option? In the U.S. PlatePass is an electronic prepaid toll pass purchased at the rent... See more -Is there a Frequent Flyer Surcharge? When the renter chooses to receive Frequent Flyer miles or credits with the re... See more -Do you offer Hand Controls and Spinner Knobs for the Disabled Driver? If the renter will require driving aids to operate the vehicle, please contact... See more -I’m disabled, can I rent a Dollar vehicle but allow another person to drive the vehicle for me? If a travelling companion shall serve as the driver during the rental, please ... See more -Do you remove Centre and Rear Van Seats for the disabled renter? Customers with disabilities who use service animals or personal aids such as w... See more -How do I change the time or location of my vehicle return? For rentals in Canada and the U.S., please contact our On-Rent Helpdesk at 1-8... See more -What is the policy with respect to After Hours returns? At many locations you can leave the vehicle in the rental car parking lot afte... See more -Will I be charged if I bring the vehicle back before or after the return time noted on the rental agreement? Yes, you will be charged for each hour or part of an hour in excess of the tim... See more -Does Dollar offer Call Back vehicles? In the U.S., Convertibles, SUVs, trucks, and passenger vans are considered &qu... See more
Questions after your rental -Will I be subject to a refueling fee? Customers who do not purchase our Fuel Purchase Option at the time of rental, ... See more -I am seeing a charge for a traffic ticket/parking violation on my credit card. Toll violations, and vehicle citations at times do occur, and by contract, the... See more -I was not stopped by a police officer, so why am I being charged for a ticket? Some municipalities have adopted video radar services, allowing for moving vio... See more -What is a cashless toll road? In some Canadian provinces and U.S. states, as well as international destinati... See more -I received a letter in the mail about a toll charge applied to my account. I thought that the rental car company paid for the tolls? In the U.S., only the PlatePass® toll service, when accepted at the counte... See more -I believe I left something behind in the vehicle. Do you operate a Lost and Found? Dollar does not uphold responsibility for any personal belongings left in the ... See more -I was involved in an accident, how do I file a damage or injury claim? To report an accident, please complete a Vehicle Incident Report form and subm... See more -What happens if the car is damaged, stolen or in an accident? If the car is stolen or has been involved in an accident, first call the local... See more -How do I follow up on a claim? Once a claim has been opened, the customer is provided an event number and the... See more -Where can I find a PAI or PEC Claim Form? Please click on the applicable link below to find the claim form you need. ... See more -Does Dollar sell cars? At this time, Dollar Thrifty Automotive Group Canada Inc. does not offer vehic... See more -I don’t reside in Canada or the U.S., how can I get in touch? If you are not in Canada or the U.S., please email us and we will try to answe... See more