Frequently asked questions

During your rental

Will I be charged if I bring the vehicle back before or after the return time noted on the rental agreement?

Yes, you will be charged for each hour or part of an hour in excess of the time you were required to return the rental vehicle.

In the U.S., Dollar has introduced Change Fees to reduce last minute disruptions to vehicle planning. Early Return Fee: if you did not prepay your rental, and return the Dollar vehicle more than 24 hours before the return time indicated on your rental agreement you will pay for the days used plus a $25.00 USD charge to compensate Dollar for our inability to rent your vehicle during the remaining time of your reservation. You can reduce this fee by calling the On Rent Help Desk at 1-866-434-2226 to update the date and time of your return. Late Return Fee: We reserve the right to charge $16.00 USD per day (maximum of 5 days) to compensate us in part for the costs we incur to finding an alternative vehicle to satisfy our next booking for your vehicle. You can reduce this fee by calling the On Rent Help Desk at 1-866-434-2226 to update the date and time of your return. Return Change Fee: Applies if you change the location or date/time of your rental and proactively notify Dollar by calling the on-rent help desk at 1-866-434-2226. There is a nominal $10.00 USD fee associated with the change to your rental agreement.